/* شكاوى حماية المستهلك — إس آند كيه للاستشارات القانونية */
/* نظام تصميم مؤسسي — بلا تدرجات لونية ولا ظلال زائدة */
:root{
  --brand:#0a5544;
  --brand-d:#073d31;
  --brand-l:#0d6b55;
  --brand-pale:#eef4f2;
  --accent:#b3252f;
  --accent-d:#8e1d25;
  --ink:#1a2229;
  --text:#3d4750;
  --muted:#6b757e;
  --faint:#98a1a9;
  --bg:#ffffff;
  --bg-2:#f4f6f7;
  --bg-3:#eceff1;
  --line:#d8dee2;
  --line-2:#e7ebee;
  --maxw:1200px;
  --r:4px;
  --head:"Noto Kufi Arabic","Tajawal",sans-serif;
  --sans:"Tajawal","IBM Plex Sans Arabic",-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;
}
*,*::before,*::after{box-sizing:border-box}
html{-webkit-text-size-adjust:100%;scroll-behavior:smooth;direction:rtl}
body{
  margin:0;background:var(--bg);color:var(--text);
  font-family:var(--sans);font-size:16px;line-height:1.9;font-weight:400;
  -webkit-font-smoothing:antialiased;overflow-x:hidden;
}
img,svg{max-width:100%}
img{height:auto;display:block}
a{color:var(--brand);text-decoration:none}
a:hover{text-decoration:underline}
h1,h2,h3,h4{color:var(--ink);font-family:var(--head);font-weight:700;line-height:1.55;margin:0}
p{margin:0 0 1em}
:focus-visible{outline:2px solid var(--brand);outline-offset:2px}
.ltr{direction:ltr;display:inline-block;unicode-bidi:isolate}
.wrap{width:100%;max-width:var(--maxw);margin-inline:auto;padding-inline:clamp(16px,4vw,36px)}
.narrow{max-width:840px}
.shell{min-height:100dvh;display:flex;flex-direction:column}
main{flex:1 0 auto}

/* ============ الشريط العلوي ============ */
.utility{background:var(--brand-d);color:#cfe0da;font-size:13px;line-height:1.6}
.utility .wrap{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;min-height:38px;padding-block:6px}
.utility a{color:#fff;text-decoration:none}
.utility a:hover{text-decoration:underline}
.util-l{display:flex;gap:20px;flex-wrap:wrap;align-items:center}
.util-l span{display:inline-flex;align-items:center;gap:7px}
.util-l svg{width:14px;height:14px;flex:0 0 14px;color:#8fbcae}
.util-note{color:#a9c7bd;font-size:12.4px}
@media (max-width:700px){.utility .wrap{justify-content:center;text-align:center}}

/* ============ الترويسة ============ */
.site-head{background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:60}
.head-row{display:flex;align-items:center;justify-content:space-between;gap:20px;min-height:78px}
.brand{display:inline-flex;align-items:center;gap:12px;color:var(--ink);flex:0 0 auto;text-decoration:none}
.brand:hover{text-decoration:none}
.mark{
  width:46px;height:46px;flex:0 0 46px;border-radius:var(--r);display:grid;place-items:center;
  background:var(--brand);color:#fff;font-family:Georgia,serif;font-size:15px;font-weight:700;direction:ltr;
}
.brand-txt{display:flex;flex-direction:column;line-height:1.4}
.brand-name{font-family:var(--head);font-size:17.5px;font-weight:700;color:var(--ink)}
.brand-sub{font-size:11.5px;color:var(--muted);font-weight:400}
.head-nav{display:flex;align-items:center;gap:4px}
.head-nav a{
  font-size:15px;font-weight:500;color:var(--text);padding:9px 13px;border-radius:var(--r);
  text-decoration:none;border-bottom:2px solid transparent;
}
.head-nav a:hover{color:var(--brand);background:var(--brand-pale);text-decoration:none}
.head-nav a[aria-current="page"]{color:var(--brand);border-bottom-color:var(--brand)}
.head-cta{display:flex;align-items:center;gap:12px;flex:0 0 auto}
.nav-toggle{display:none;background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:9px 11px;cursor:pointer;color:var(--ink)}
@media (max-width:1040px){
  .head-nav{
    display:none;position:absolute;top:100%;inset-inline:0;background:#fff;
    border-bottom:1px solid var(--line);flex-direction:column;align-items:stretch;gap:0;
    padding:6px clamp(16px,4vw,36px) 14px;
  }
  .head-nav.open{display:flex}
  .head-nav a{padding:13px 0;border-bottom:1px solid var(--line-2);border-radius:0}
  .head-nav a:hover{background:transparent}
  .nav-toggle{display:block}
  .head-cta .btn-sm{display:none}
}

/* ============ الأزرار ============ */
.btn{
  display:inline-flex;align-items:center;justify-content:center;gap:8px;
  padding:12px 24px;border-radius:var(--r);font-size:15.5px;font-weight:700;
  border:1px solid transparent;cursor:pointer;font-family:var(--sans);
  text-align:center;line-height:1.6;text-decoration:none;transition:background-color .15s ease,border-color .15s ease;
}
.btn:hover{text-decoration:none}
.btn-sm{padding:9px 18px;font-size:14px}
.btn-accent{background:var(--accent);color:#fff}
.btn-accent:hover{background:var(--accent-d);color:#fff}
.btn-brand{background:var(--brand);color:#fff}
.btn-brand:hover{background:var(--brand-d);color:#fff}
.btn-ghost{border-color:var(--line);color:var(--ink);background:#fff}
.btn-ghost:hover{border-color:var(--brand);color:var(--brand);background:var(--brand-pale)}
.btn-onbrand{background:#fff;color:var(--brand)}
.btn-onbrand:hover{background:var(--bg-3);color:var(--brand-d)}
.btn-outline-w{border-color:rgba(255,255,255,.5);color:#fff;background:transparent}
.btn-outline-w:hover{background:rgba(255,255,255,.1);color:#fff}
.cta-row{display:flex;gap:12px;flex-wrap:wrap}
.btn-block{width:100%}

/* ============ الأقسام ============ */
.sec{padding:clamp(46px,7vh,78px) 0}
.sec-grey{background:var(--bg-2);border-block:1px solid var(--line-2)}
.sec-brand{background:var(--brand);color:#d3e4de}
.sec-brand h2,.sec-brand h3{color:#fff}
.sec-head{max-width:62ch;margin-bottom:clamp(28px,4vh,42px)}
.sec-head h2{font-size:clamp(1.6rem,3.1vw,2.15rem);line-height:1.5;margin-bottom:12px}
.sec-head .lead{margin-bottom:0}
.lead{font-size:clamp(15.5px,1.5vw,17px);color:var(--text);max-width:66ch;line-height:1.95}
.sec-brand .lead{color:#b9d2ca}
.kicker{
  display:inline-block;font-family:var(--sans);font-size:13px;font-weight:700;color:var(--brand);
  border-inline-start:3px solid var(--brand);padding-inline-start:10px;margin-bottom:14px;line-height:1.5;
}
.sec-brand .kicker{color:#9ecabc;border-color:#9ecabc}

/* ============ الواجهة ============ */
.hero{background:var(--bg-2);border-bottom:1px solid var(--line)}
.hero-inner{display:grid;grid-template-columns:1fr 430px;gap:clamp(28px,4vw,52px);align-items:start;padding:clamp(34px,5vh,58px) 0}
@media (max-width:1000px){.hero-inner{grid-template-columns:1fr}}
.hero h1{font-size:clamp(1.75rem,3.6vw,2.6rem);line-height:1.5;margin-bottom:16px;max-width:20ch;color:var(--ink)}
.hero .lead{margin-bottom:22px}
.hero-points{list-style:none;padding:0;margin:0 0 26px;display:grid;gap:10px}
.hero-points li{position:relative;padding-inline-start:27px;font-size:15.4px;color:var(--text);line-height:1.8}
.hero-points li::before{
  content:"";position:absolute;inset-inline-start:0;top:9px;width:16px;height:16px;border-radius:50%;
  background:var(--brand);
}
.hero-points li::after{
  content:"";position:absolute;inset-inline-start:5px;top:14px;width:6px;height:3px;
  border-inline-start:1.5px solid #fff;border-bottom:1.5px solid #fff;transform:rotate(-45deg);
}
.hero-note{font-size:13.6px;color:var(--muted);line-height:1.8;border-top:1px solid var(--line);padding-top:16px;max-width:54ch}

/* بطاقة النموذج */
.form-card{background:#fff;border:1px solid var(--line);border-top:3px solid var(--accent);border-radius:var(--r)}
.form-card-head{padding:20px 24px 0}
.form-card-head h2{font-size:1.28rem;margin-bottom:5px}
.form-card-head .sub{font-size:13.8px;color:var(--muted);margin:0;line-height:1.75}
.form-card-body{padding:18px 24px 24px}

/* ============ شريط الأرقام ============ */
.factbar{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));border:1px solid var(--line);border-radius:var(--r);background:#fff;overflow:hidden}
.fact{padding:20px 22px;border-inline-start:1px solid var(--line-2)}
.fact:first-child{border-inline-start:0}
@media (max-width:760px){.fact{border-inline-start:0;border-top:1px solid var(--line-2)}.fact:first-child{border-top:0}}
.fact .k{font-size:12.6px;color:var(--muted);margin-bottom:4px}
.fact .v{font-family:var(--head);font-size:17px;font-weight:700;color:var(--ink);line-height:1.5}

/* ============ أنواع الشكاوى ============ */
.grid-3{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:16px}
.card{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:24px 24px 22px}
.card:hover{border-color:var(--brand)}
.card-ico{width:40px;height:40px;border-radius:var(--r);background:var(--brand-pale);color:var(--brand);display:grid;place-items:center;margin-bottom:14px}
.card-ico svg{width:20px;height:20px}
.card h3{font-size:1.14rem;margin-bottom:8px}
.card p{font-size:14.8px;color:var(--text);margin-bottom:10px;line-height:1.85}
.card ul{margin:0;padding-inline-start:18px;font-size:14px;color:var(--muted)}
.card li{margin-bottom:4px;line-height:1.75}

/* ============ الخطوات ============ */
.steps{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:0;border:1px solid rgba(255,255,255,.22);border-radius:var(--r);overflow:hidden}
.stepbox{padding:24px 24px 22px;border-inline-start:1px solid rgba(255,255,255,.22)}
.stepbox:first-child{border-inline-start:0}
@media (max-width:900px){.stepbox{border-inline-start:0;border-top:1px solid rgba(255,255,255,.22)}.stepbox:first-child{border-top:0}}
.stepnum{
  width:30px;height:30px;border-radius:50%;background:#fff;color:var(--brand);
  display:grid;place-items:center;font-family:Georgia,serif;font-weight:700;font-size:14px;
  margin-bottom:13px;direction:ltr;
}
.stepbox h3{font-size:1.08rem;margin-bottom:7px}
.stepbox p{font-size:14.4px;color:#b9d2ca;margin:0;line-height:1.85}

/* ============ تنبيه ============ */
.callout{border:1px solid var(--line);border-inline-start:4px solid var(--accent);background:#fdf6f6;
  border-start-end-radius:var(--r);border-end-end-radius:var(--r);padding:22px 26px}
.callout.info{border-inline-start-color:var(--brand);background:var(--brand-pale)}
.callout h3{font-size:1.12rem;margin-bottom:8px}
.callout p{font-size:15px;margin-bottom:0;line-height:1.95;color:var(--text)}
.callout p+p{margin-top:10px}

/* ============ الأسئلة ============ */
.faq{border:1px solid var(--line);border-radius:var(--r);background:#fff;overflow:hidden}
.faq details{border-bottom:1px solid var(--line-2)}
.faq details:last-child{border-bottom:0}
.faq summary{list-style:none;cursor:pointer;padding:17px 22px;position:relative;padding-inline-end:48px;
  font-family:var(--head);font-size:1.02rem;font-weight:700;color:var(--ink);line-height:1.7}
.faq summary::-webkit-details-marker{display:none}
.faq summary:hover{background:var(--bg-2)}
.faq summary::after{content:"";position:absolute;inset-inline-end:22px;top:50%;width:9px;height:9px;margin-top:-6px;
  border-inline-end:2px solid var(--brand);border-bottom:2px solid var(--brand);transform:rotate(45deg)}
.faq details[open] summary{background:var(--bg-2)}
.faq details[open] summary::after{transform:rotate(-135deg);margin-top:-2px}
.faq .ans{padding:4px 22px 20px;font-size:15.2px;color:var(--text);line-height:1.95}
.faq .ans p:last-child{margin-bottom:0}

/* ============ النماذج ============ */
.field{margin-bottom:15px}
.field-row{display:grid;grid-template-columns:1fr 1fr;gap:13px}
@media (max-width:560px){.field-row{grid-template-columns:1fr}}
label{display:block;font-size:14px;font-weight:500;color:var(--ink);margin-bottom:5px;line-height:1.7}
label .req{color:var(--accent);margin-inline-start:2px}
.hint{font-size:12.8px;color:var(--muted);margin-top:5px;line-height:1.75}
input[type=text],input[type=email],input[type=tel],select,textarea{
  width:100%;padding:11px 12px;font-family:var(--sans);font-size:15px;color:var(--ink);
  background:#fff;border:1px solid var(--line);border-radius:var(--r);line-height:1.8;
}
input[type=tel],input[type=email]{direction:ltr;text-align:right}
textarea{min-height:142px;resize:vertical}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px rgba(10,85,68,.12)}
input::placeholder,textarea::placeholder{color:var(--faint)}
input[aria-invalid="true"],textarea[aria-invalid="true"]{border-color:var(--accent);box-shadow:0 0 0 3px rgba(179,37,47,.1)}
.err{color:var(--accent);font-size:13px;margin-top:5px;display:none;line-height:1.7}
.err.show{display:block}
.check{display:flex;align-items:flex-start;gap:9px;font-size:14px;color:var(--text);cursor:pointer;line-height:1.8}
.check input{margin:5px 0 0;width:16px;height:16px;flex:0 0 16px;accent-color:var(--brand);cursor:pointer}
.hp{position:absolute!important;inset-inline-start:-9999px!important;width:1px!important;height:1px!important;overflow:hidden!important}
.form-note{font-size:12.8px;color:var(--muted);line-height:1.85;margin-top:13px;margin-bottom:0}
.form-status{display:none;padding:13px 16px;border-radius:var(--r);font-size:14.4px;margin-bottom:16px;line-height:1.85}
.form-status.show{display:block}
.form-status.ok{background:#edf5f2;border:1px solid #b9d6cb;color:#0a5544}
.form-status.bad{background:#fdf1f1;border:1px solid #edc4c6;color:#8e1d25}
button[disabled]{opacity:.6;cursor:not-allowed}
.spin{width:14px;height:14px;border:2px solid rgba(255,255,255,.4);border-top-color:#fff;border-radius:50%;animation:spin .7s linear infinite;display:none}
.is-busy .spin{display:inline-block}
@keyframes spin{to{transform:rotate(360deg)}}

/* ============ التذييل ============ */
.site-foot{background:var(--brand-d);color:#a9c7bd;padding:44px 0 24px;margin-top:auto;font-size:14.4px}
.foot-top{display:grid;grid-template-columns:1.6fr 1fr 1fr;gap:34px;padding-bottom:28px;border-bottom:1px solid rgba(255,255,255,.16)}
@media (max-width:820px){.foot-top{grid-template-columns:1fr 1fr}}
@media (max-width:520px){.foot-top{grid-template-columns:1fr}}
.site-foot .brand-name{color:#fff}
.site-foot .brand-sub{color:#8fb3a7}
.site-foot .mark{background:#fff;color:var(--brand)}
.foot-about{font-size:14px;color:#9dbcb1;margin-top:14px;max-width:42ch;line-height:1.95}
.foot-col h4{font-family:var(--head);font-size:14px;color:#fff;margin-bottom:13px;font-weight:700}
.foot-col a{display:block;font-size:14px;color:#a9c7bd;margin-bottom:9px;text-decoration:none}
.foot-col a:hover{color:#fff;text-decoration:underline}
.foot-disclaimer{background:rgba(0,0,0,.18);border:1px solid rgba(255,255,255,.14);border-radius:var(--r);
  padding:14px 18px;margin-top:22px;font-size:13px;color:#bcd4cb;line-height:1.9}
.foot-disclaimer strong{color:#fff;font-weight:700}
.foot-bot{display:flex;justify-content:space-between;gap:16px;flex-wrap:wrap;padding-top:18px;font-size:13px;color:#8fb3a7}

/* ============ صفحات المستندات ============ */
.page-head{background:var(--bg-2);border-bottom:1px solid var(--line);padding:clamp(32px,5vh,54px) 0 clamp(24px,3.5vh,34px)}
.page-head h1{font-size:clamp(1.6rem,3.4vw,2.35rem);line-height:1.5;margin-bottom:11px;max-width:28ch}
.page-head .lead{margin-bottom:0}
.crumbs{font-size:13px;color:var(--muted);margin-bottom:14px}
.crumbs a{color:var(--muted);text-decoration:none}
.crumbs a:hover{color:var(--brand);text-decoration:underline}
.crumbs span{margin-inline:7px;color:var(--faint)}
.updated{font-size:13.2px;color:var(--muted);margin-top:11px}
.doc{padding:clamp(32px,5vh,50px) 0 clamp(52px,8vh,80px);max-width:80ch}
.doc h2{font-size:1.42rem;margin:38px 0 12px;line-height:1.6}
.doc h2:first-child{margin-top:0}
.doc h3{font-family:var(--sans);font-size:1.02rem;font-weight:700;margin:24px 0 7px;color:var(--ink)}
.doc p,.doc li{font-size:15.6px;color:var(--text);line-height:2}
.doc ul,.doc ol{padding-inline-start:22px;margin:11px 0}
.doc li{margin-bottom:7px}
.doc strong{color:var(--ink);font-weight:700}
.toc{border:1px solid var(--line);border-radius:var(--r);background:var(--bg-2);padding:20px 24px;margin-bottom:34px}
.toc .k{font-size:13px;color:var(--brand);font-weight:700;margin-bottom:11px}
.toc ol{margin:0;padding-inline-start:20px;columns:2;column-gap:30px}
.toc li{margin-bottom:5px;font-size:14.2px}
@media (max-width:620px){.toc ol{columns:1}}
.note{border:1px solid var(--line);border-inline-start:4px solid var(--brand);background:var(--brand-pale);
  padding:15px 20px;border-start-end-radius:var(--r);border-end-end-radius:var(--r);margin:20px 0}
.note p{margin:0;font-size:15px;line-height:1.95}
.contact-box{border:1px solid var(--line);border-radius:var(--r);background:var(--bg-2);padding:21px 24px;margin-top:13px}
.contact-box p{margin:0 0 6px;font-size:15.2px}
.contact-box p:last-child{margin-bottom:0}
.mt{margin-top:22px}
.mb-s{margin-bottom:18px}

/* ============ صفحة الشكوى ============ */
.submit-grid{display:grid;grid-template-columns:1fr 360px;gap:clamp(24px,3.5vw,44px);align-items:start}
@media (max-width:940px){.submit-grid{grid-template-columns:1fr}}
.panel{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:clamp(22px,3vw,32px)}
.aside{display:grid;gap:16px}
.aside-block{border:1px solid var(--line);border-radius:var(--r);padding:20px 22px;background:#fff}
.aside-block.warn{background:#fdf6f6;border-color:#edc4c6}
.aside-block.info{background:var(--brand-pale);border-color:#c3ddd4}
.aside-block h3{font-size:1.06rem;margin-bottom:8px}
.aside-block p{font-size:14.4px;margin-bottom:9px;line-height:1.9}
.aside-block p:last-child{margin-bottom:0}
.aside-block .small{font-size:13.2px;color:var(--muted)}
ul.tick{list-style:none;padding:0;margin:10px 0 0}
ul.tick li{position:relative;padding-inline-start:22px;font-size:14.4px;margin-bottom:7px;color:var(--text);line-height:1.85}
ul.tick li::before{content:"";position:absolute;inset-inline-start:1px;top:11px;width:8px;height:4px;
  border-inline-start:2px solid var(--brand);border-bottom:2px solid var(--brand);transform:rotate(-45deg)}
ol.num{margin:9px 0 11px;padding-inline-start:20px;font-size:14.4px;color:var(--text)}
ol.num li{margin-bottom:6px;line-height:1.85}

/* ============ متفرقات ============ */
.center-pad{padding:clamp(52px,11vh,104px) 0;text-align:center}
.center-pad h1{margin-inline:auto;max-width:24ch;font-size:clamp(1.7rem,3.8vw,2.5rem);margin-bottom:14px;line-height:1.5}
.center-pad .lead{margin-inline:auto;margin-bottom:26px}
.center-pad .cta-row{justify-content:center}
.ty-mark{width:58px;height:58px;border-radius:50%;background:var(--brand-pale);border:1px solid #b9d6cb;
  color:var(--brand);display:grid;place-items:center;margin:0 auto 20px}
.ty-mark svg{width:26px;height:26px}
.ty-ref{display:inline-block;background:var(--bg-2);border:1px solid var(--line);border-radius:var(--r);
  padding:9px 18px;font-size:14.4px;color:var(--ink);margin-bottom:22px}
.ty-next{max-width:580px;margin:38px auto 0;text-align:start;border-top:1px solid var(--line);padding-top:24px}
.ty-next h3{font-size:1.08rem;margin-bottom:5px}
@media (prefers-reduced-motion:reduce){*{animation-duration:.001ms!important;transition-duration:.001ms!important}}

/* زر الانتقال إلى نموذج الشكوى في الواجهة */
.hero-cta{margin-bottom:26px}
.hero-cta .btn svg{flex:0 0 16px}
@media (min-width:1001px){.hero-cta .btn svg{display:none}}
.form-card:target,.form-card.flash{border-color:var(--accent)}

/* بعد إزالة زر الترويسة، ادفع القائمة إلى الطرف بدل توسّطها */
@media (min-width:1041px){
  .head-nav{margin-inline-start:auto}
  .head-cta:empty{display:none}
}